At Mat Moms, we want you to feel confident in your gear and comfortable throughout your journey. If your Mat Moms gear isn’t the right fit, we’re happy to help.

Please read our policies carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unworn and unused
• Not have been worn for training
• Be unwashed
• Be free of stains, odors, pet hair, or other signs of wear
• Have all original tags attached
• Be in their original packaging, when applicable
• Be accompanied by proof of purchase

Because our products are designed for training, we cannot accept returns on items that have been worn or used for training.

Exchanges

Need a different size? We're happy to offer exchanges within 30 days of delivery, provided the item meets the return conditions above.

To request an exchange, please contact us with your order number and the item you'd like to exchange. We'll provide you with return instructions.

Exchanges are subject to product availability. If the requested size or item is unavailable, we may offer a refund or store credit.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or clearance items, unless otherwise stated
• Items marked Final Sale
• Gift cards

Any item designated as Final Sale will be clearly identified at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at matmomsllc@gmail.com.

Please include your order number and photos of the item and packaging. We'll work with you to make it right.

Preorders

Preorder items are subject to the same return and exchange policy once they are delivered.

If you need to cancel a preorder before it ships, please contact us as soon as possible. We will do our best to accommodate cancellation requests, but cancellations cannot be guaranteed once an order has entered production or shipped.

Shipping

Processing & Shipping

Orders are typically processed within 3–5 business days after they are placed, unless otherwise stated.

Once your order has shipped, you'll receive an email with tracking information.

Please note that processing times may be longer during product launches, preorder periods, holidays, or other high-volume periods.

Shipping Costs

Shipping rates are calculated at checkout based on your order, package weight, and shipping destination.

Your shipping cost will be shown before you complete your purchase, so you'll know the total shipping cost before placing your order.

From time to time, Mat Moms may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated at the time of purchase.

Domestic Shipping

We currently ship within the United States.

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been handed over to the carrier, delivery times are outside of Mat Moms' control.

International Shipping

We do not currently offer international shipping, but we hope to expand internationally in the future.

Preorder Shipping

Preorder items are made specifically for the upcoming production run.

The estimated shipping date for preorder items will be listed on the product page at the time of purchase.

Please keep in mind that preorder shipping dates are estimates and may change due to manufacturing or shipping delays outside of our control. If there is a significant change to the estimated timeline, we will do our best to communicate the update to you.

If your order contains both preorder and in-stock items, your order may ship together once all items are available unless otherwise communicated.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking shows it as delivered, Mat Moms is not responsible for packages that are lost or stolen after delivery.

If your package appears to be delayed, lost, or has not arrived within the expected timeframe, please contact the shipping carrier first. If you need additional assistance, contact us at matmomsllc@gmail.com and we'll do our best to help.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an incorrect address after placing your order, contact us at matmomsllc@gmail.com as soon as possible. We'll do our best to make changes before your order ships, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to Mat Moms because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

How to Start a Return or Exchange

1. Email us at matmomsllc@gmail.com with your order number and the reason for your return or exchange.
2. We'll provide return authorization and instructions within 2–3 business days.
3. Ship the item back using a trackable shipping method.

Please do not send an item back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved or rejected.

Approved refunds will be issued to your original payment method within 5–7 business days.

Please allow additional time for your bank or credit card provider to process the refund and for it to appear in your account.

Original shipping charges are non-refundable.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or we made an error with your order.

We recommend using a trackable shipping method, as Mat Moms is not responsible for items lost in return transit.

Sale Items

Items purchased at a discounted or promotional price are eligible for exchange or store credit only, unless otherwise stated at the time of purchase.

Final Sale Items

Items marked Final Sale are not eligible for return, exchange, or refund.

Questions?

If you have any questions about our return, exchange, or shipping policies, please contact us at matmomsllc@gmail.com. We're happy to help!